SHIPPING & RETURNS

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products may not be shipped to all international destinations.

When you place an order, our system will calculate the shipping cost based on your item weight, size, and order value. Depending on the availability of the goods, we will normally ship out the goods within 3-5 business days.

Free Shipping is available within Hong Kong SAR on orders over HK$395.

Order Value

Above HK$ 395

HK$ 395 or below

Shipping within HK

(Residential & Commercial)

FREE Shipping

HK$ 30

We ship local Hong Kong orders through SF Express. Your package will be delivered via the most suitable and appropriate carrier and directly to residential/commercial addresses (and we do NOT deliver to P.O. box nor Hotel). We will notify you via email about the estimated delivery dates. All packages will be delivered ONE time only. Please make sure that someone is available at the shipping address, and make sure that you enter the correct contact number during checkout. For residential addresses, the courier may call you before shipping. Should a second delivery attempt is required, a shipping fee based on local courier rate (plus any remote area charge if applicable) will be charged.  In addition, if you have a request for a specific delivery arrangement (e.g., time etc.), you may contact the courier company for such arrangement. Please also understand that we may be able to pass your special request to the courier, but we may not be able to control how they fulfill such requests.

 

For International order, we ship all international packages through SF Express

 

The estimated delivery days for all our supported destinations are shown in the below table.  For destinations not shown below, please e-mail us at info@waysouthk.com for a quote.

Destinations 目的地
Delivery Days (business days) 運貨期 (工作天)
Hong Kong 香港
3 - 7 (Free Shipping available 設免運)
China 中國
10 - 14
Taiwan 台灣
4 - 7 (Hong Kong Post 香港郵政)
Macao 澳門
3 - 6 (Hong Kong Post 香港郵政)
South East Asia 東南亞
3 - 5
Australia & New Zealand 澳洲和新西蘭
3 - 8
Europe 歐洲
5 - 8
USA & Canada 美國和加拿大
5 - 7
Other Countries 其他國家
info@waysouthk.com

Please also note that the shipping rates for many items we sell are weight-based. The estimated packed weight of any such item can be found on its product detail page.

Areas that CANNOT be delivered in Hong Kong

Delivery Service is not available for the following areas. we encourage you to use a shipping address within the city and take advantage of the Free Shipping available in Hong Kong.

Sha Tau Kok 沙頭角禁區內

Man Kam To 文錦渡

Grass Island 塔門

Mai Po 米埔

Po Toi 蒲台島

Crooked Island (Kat O) 吉澳

Chek Lap Kok 赤鱲角

Ta Kwu Ling 打鼓嶺

Lo Wu 羅湖

Shek O 石澳

Lok Ma Chau 落馬洲

Tung Lung Chau 東龍洲

Tung Ping Chau 東平洲

HK Intl Airport 香港國際機場

Finally, kindly ensure that all of your shipping details (i.e., full address, telephone number, e-mail) are entered correctly during the checkout process. Please be aware that we will not be responsible for any loss parcel caused by any incorrect shipping details.

Returns Policy

Please note that we do not accept returns or exchanges of sold products. If you are dissatisfied with your order for any reason, please e-mail us at info@waysouthk.com as we are always happy to help.

Import Duties

Some international destinations may require import duties. Buyers are responsible for the import duties. Import Duties vary from product to product, and its destinations.

When ordering from waysouthk.com buyers are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Ways Out Hong Kong has no control over these charges, nor can Ways Out Hong Kong predict what they may be.

Customs policies vary widely from country to country; buyers should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.